It's about what excites you most..
The passion for innovation?
The thrill of measuring up to the big challenge?
The fascination for an upbeat career growth?
Here is the opportunity
MphasiS is an EDS company that drives talent in creating a global footprint. Talent, passion and the will to excel is the winning combination we seek in delivering world-standard services through technology know-how, domain and process expertise.
MphasiS and EDS come together as one big company to provide integrated solutions involving Infrastructure Technology, Applications & Business Process Outsourcing capabilities. From Manufacturing, Financial services, Healthcare, Communications, Energy, Transportation, Consumer and Retail industries to Governments around the world, our client list features global players. We have over 130,000 employees spread over 64 offices across the globe helping clients increase their competitiveness
We work on a wide range of technologies that include Dot Net, Mainframes, AS/400, Java / J2EE, Testing, Oracle D2K / PLSQL, Pro*C / C, C++ / Unix, BA, ERP / SAP / PEOPLESOFT, DBA, Datawarehousing / COGNOS, BUSINESS OBJECTS / DATASTAGE / MICROSTRATEGY, Web Methods, EAI / Seebeyond / Siebel / Tibco, Open Systems, etc.
A career with MphasiS-EDS means:
Making the most of your special abilities as you contribute, succeed and grow with a dynamic company.
All-round skill enhancement and continuous learning.
Skill and knowledge enhancement on the job.
Transparent Work Environment
At MphasiS, an EDS company, we are committed to creating an environment where every employee feels valued and respected.
Designation:
Technical Support Associate/ Sr.Technical Support Associate (Voice)
Job Description:
Responsible for ensuring timely process through which problems are controlled. This includes problem recognition, research, isolation, resolution, and follow-up steps. The Help Desk agent is able to resolve problems immediately, typically using the Knowledge Base and other Helpdesk tools. The Help Desk agent may provide guidance/training for less experienced personnel.
Desired Profile:
• Strong written and verbal English communication skills
• Working knowledge of desktop PC and peripheral devices.
• Proven understanding of network protocols, hardware and Network E-Mail Systems. (Exchange & Outlook)
• Proven understanding of Windows OS (XP/2000/ NT) in a network environment
• Proven knowledge in Word Processing, Spreadsheet and Database Software packages
• Customer support experience required
• Flexibility in work schedule and processes
• Professional customer service skills and a positive attitude required
• Possess analytical problem solving skills
• Good time management skills
• Ability to handle difficult or irate customers
• Ability to respond to and resolve customer inquiries
• Ability to listen effectively
• Ability to follow procedural guidelines to respond to and/or research customer questions
• Ability to work in a team environment
• Ability to diagnose and resolve customer problems via the telephone
• Ability to multitask and adapt to constantly changing environment.
Kindly carry an updated copy of Resume for a Walk IN interview at
Mphasis an EDS company.
Infinity Park, Unit 101,201 & 239,
B Wing, Building 4,
General A.K.Vaidya Marg, Dindoshi
Goregaon East, Mumbai - 97.
Contact : 02267884000 Ext: 5311004/5
* (Only candidates from Mumbai can apply).
Experience: 0 - 5 Years
Industry Type: BPO/ITES /CRM/Transcription
Functional Area: ITES/BPO/KPO, Customer Service, Ops.
Education: UG - Any Graduate - Any Specialization,Graduation Not Required
PG - Any PG Course - Any Specialization,Post Graduation Not Required
Location: Mumbai
Keyword: Technical Support Voice
Contact: R Shetty
MPhasis Limited an EDS company
Telephone: 0 - 5 Years
Website: https://www.mphasis.com
0 comment(s) to... “BPO Jobs for Freshers at MPhasis”
